Terms & Conditions
Terms & Conditions

Welcome to River Retreate Online Appointment..!

Golabsoft is the author and publisher of the software River Retreate online booking (including all the files and images contained in or generated by the software, and all the accompanying data). River Retreate online reservation is developed for creating a better platform to enhance the overall experience for both Provider (Hospitals, Doctors, Diagnostic Centers, Medical Labs and Pharmacies and any personnel associated with the health sector) and Clients (Patients or anyone with access to the ‘River Retreate online reservation’) by helping to find /manage / organize information regarding the availability of doctors ,hospitals, pathology laboratories, diagnostic centers, medical labs along with appointments, and medical information. The below specified terms and conditions will spell out what you can expect from us, and what we expect from you. ”). By accessing and using the River Retreate online reservation, you agree to be bound by these and all other terms and policies that appear on the River Retreate online reservation. If you do not wish to be bound by any of these Terms and Conditions, please do not use the System or Services.

We also reserve the right to suspend or terminate your access to River Retreate online reservation at any time, without notice and without liability, if we reasonably determine that you have breached the below mentioned Terms and Conditions.

Account information

  • If you wish to schedule an appointment with a doctor or health care provider, or conduct any transaction on the River Retreate online reservation, you will have to prior register on River Retreate online reservation and become a registered user.
  • To register onto River Retreate online reservation, you will have to provide your personal information (such as your name, Phone Number email address). We process personal information only for the purposes for which they are collected and in accordance with all applicable service-specific privacy notice. In no cases, the information will be shared or combined with others.
  • Your account details are personal to you and you are solely responsible for maintaining their confidentiality. You should prohibit anyone else from using your account and should immediately notify us in any case of actual or suspected unauthorized use of your account or any other security concerns. Unless and until you notify us regarding this, we will assume all actions taken linked to your account to be authorized by you.

One-Time Registration

  • Registration on River Retreate online reservation is only a one-time process and if you have been previously registered with River Retreate online reservation, you could login/sign into your account using the MIMS ID that are provided during the registration process.
  • River Retreate online reservation introduces a fee for registration and consultation.
  • Along with the fee introduced by River Retreate online reservation, a small amount of online charge will be applied for each payment. We will neither have any control over the online charge, nor will be able to refund the charged amount any case.


  • We will use the email address and Mobile number you have provided when signing up for the service to send you information regarding successful/unsuccessful booking and/or successful/unsuccessful cancelation.
  • You are responsible for ensuring that all information you provide to us during registration is valid, accurate and up-to-date.

Choosing Doctors

  • River Retreate online reservation will provide you with lists and/or profile previews of doctors and health care providers who may be suitable to deliver the health care that you are seeking. Please note that we:
    • Does not recommend or endorse any doctors or health care providers mentioned River Retreate online reservation
    • Does not make any representations or warranties with respect to the quality of the healthcare services provided.
    • Shall not be liable for any reason whatsoever for the services provided by the health care professional or doctor.
  • You are ultimately responsible for choosing your own doctor or healthcare provider and in any case, we shall not hold the liability for the selection of doctor or healthcare provider.

Client Commitment

The client/patient is bound to respect the appointment obtained through River Retreate online reservation. The cancellation of the appointment must be done for any important/uncontrolled reason, as cancelation of appointments has high implication on other patients who seek appointment at the same time and the involved doctor’s precious time.

Appointment Cancellation

For an important and/or uncontrolled reason of canceling or postponing of any already made appointment, it is mandatory that communication to the Doctor must be done as soon as possible. We possess the right to deny the use of River Retreate online reservation by someone who cancels the appointments for unjustified/uncertain reasons.

  • Cancellation shall be acceptable only if the client/patient inform the Doctor within 72 hours from the time of booking or appointment scheduling.

Refund Policy

  • Client/ Patient shall be entitled for refund only for valid cancellation or non-confirmation of the appointment by the system due to technical glitches.
  • For all cancellations done before 1 day of date of appointment, 100% of amount paid will be refunded.
  • For cancellations done on the day of appointment, we have the right to forfeit the fees already paid by the client/patient.
  • In case the client’s/patient’s credit card/debit card/payment account has been accidentally overcharged, please notify us of the same at the earliest. We shall make all endeavors to refund the amount within 7-14 working days.
  • The refund amount will be sent to the respective debit card/credit card/account from which the payment was made. Amount will not be refundable by any other mode in any case.

Appointment Rescheduling

  • We shall not be entitled to hold the responsibility of your consultation with doctor or health care provider in any case. If either the client/patient misses the appointment, or if the doctor or health care provider is unavailable on the specified time due to unexpected reasons, the client/patient shall not be entitled to any direct refund from River Retreate online reservation. All such issues will be addressed by the concerned Hospital team.
  • We do not hold the liability of the unavailability of doctors or health care providers on the scheduled date, in any case.

Fees and Charges

River Retreate online reservation has no control or concern over the extra fees and costs charged by health care professional/ hospitals listed in the River Retreate online reservation. The extra charges incurred for any medical services rendered by collaborating health care professional profiled on River Retreate online reservation will apply and will be entirely your responsibility.


Even if we delay in enforcing any of these Terms and Conditions, we can still enforce them later. If you miss a payment and we do not chase you but we still continue to provide the services, we can still require you to make the payment at a later date.

Changes to Terms and Conditions

We may change these Terms and Conditions at any time, as we reasonably deem appropriate. Upon any further changes, we will post the amended agreement on this page with notice of the changes. If at any time you choose not to accept these Terms and Conditions, then please do not use ‘(System Name)’.